Shipping Policy

Last updated: September 10, 2026

This Shipping Policy applies to purchases made through E‑Cottage, operated by Vertex Harbor LLC.

Shipping Destinations

We currently ship to valid residential and commercial addresses within the United States.

We do not ship to countries or locations that are unavailable during checkout. Any available restrictions will be displayed before payment.

Shipping Cost

Standard shipping is free for eligible United States orders.

If an expedited or optional paid delivery service is offered, its cost will be clearly displayed at checkout before payment.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and federal holidays.

Orders placed after normal processing hours, on weekends or on holidays begin processing on the next business day.

Estimated Delivery

After processing and shipment, standard delivery is estimated to take 5–10 business days.

The total estimated time from placing an order to delivery is generally 6–13 business days.

Delivery estimates are not guarantees. Severe weather, carrier interruptions, incorrect addresses, peak-season demand and other circumstances outside our reasonable control may cause delays.

Order Tracking

When tracking is available, customers will receive a shipment-confirmation email containing a tracking number or tracking link.

Tracking information may take up to 48 hours to update after the carrier receives the shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact apexbusinessbuilder@gmail.com immediately if an address needs to be corrected. We cannot guarantee an address change after processing begins.

E‑Cottage is not responsible for a delivery failure caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Split Shipments

Orders containing multiple products may arrive in separate packages. Customers will not be charged additional standard-shipping fees because an order is divided into multiple shipments.

Delayed Orders

If an order has not arrived within the stated delivery window, contact us with your order number. We will review the tracking information and assist with the carrier investigation where appropriate.

Lost or Stolen Packages

If tracking shows that a package was lost in transit, contact us so we can investigate and provide an appropriate resolution.

If tracking shows “delivered” but the package cannot be found, customers should first:

• Confirm the shipping address

• Check around the delivery location

• Ask household members or neighbors

• Contact the delivery carrier

Please then contact us if additional assistance is required. Each claim will be reviewed based on the order and carrier information.

Damaged Packages

If an order arrives damaged, retain the product, shipping box and packaging materials. Contact us within 14 days of delivery and provide photographs showing the damage.

Contact Information

E‑Cottage
Operated by Vertex Harbor LLC
4040 Hooper Drive
Wichita Falls, TX 76306
United States

Email: apexbusinessbuilder@gmail.com
Phone: +1 (940) 267-1912