Return and Refund Policy

Last updated: September 10, 2026

E‑Cottage, operated by Vertex Harbor LLC, offers returns on eligible products within 14 days of delivery.

Return Eligibility

To qualify for a return:

• The return must be requested within 14 calendar days of delivery.

• The item must be unused and in its original condition.

• The item must include its original packaging, accessories, manuals and included parts.

• Proof of purchase or an E‑Cottage order number is required.

Items returned without prior authorization may not be accepted.

Starting a Return

To request a return, email apexbusinessbuilder@gmail.com and provide:

• Your full name

• Order number

• Product being returned

• Reason for the return

• Photographs or video if the product is damaged, defective or incorrect

If the return is approved, we will provide return instructions and the applicable return address. Do not send a product to our business address unless instructed to do so.

Return Shipping

For buyer’s-remorse returns, including ordering the wrong product or changing your mind, the customer is responsible for return shipping costs.

If an item arrives damaged, defective or different from what was ordered, contact us within 14 days of delivery. After verification, E‑Cottage will provide a prepaid return label, reimbursement or another appropriate resolution at no additional return-shipping cost to the customer.

Original expedited-shipping charges, if any, are non-refundable unless the order was damaged, defective or incorrect.

Damaged, Defective or Incorrect Orders

Inspect your order promptly after delivery. Contact us at apexbusinessbuilder@gmail.com if your product is damaged, defective, incomplete or incorrect.

Please retain the product and its packaging while we review the claim. We may request clear photographs or video to verify the issue.

Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective or incorrect:

• Gift cards

• Personalized or custom-made products

• Perishable goods

• Products that present hygiene or health concerns after being opened

• Items marked “final sale” before purchase

• Products damaged through misuse, neglect or unauthorized modification

Refunds

We will inspect approved returns after they are received. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or card provider may require additional processing time before the refund appears. Shipping charges paid for expedited delivery are not refundable unless the order was damaged, defective or incorrect.

If more than 15 business days have passed since we approved your refund, contact us at apexbusinessbuilder@gmail.com.

Exchanges

The fastest way to obtain a different product is to return the eligible original item and place a new order after the return has been approved. For damaged, defective or incorrect products, contact us before placing another order.

Order Cancellations

Cancellation requests should be sent as soon as possible. Orders may be cancelled for a full refund before they enter processing or fulfillment.

We cannot guarantee cancellation after an order has been processed or shipped. After shipment, the customer may request a return in accordance with this policy.

Contact Information

E‑Cottage
Operated by Vertex Harbor LLC
4040 Hooper Drive
Wichita Falls, TX 76306
United States

Email: apexbusinessbuilder@gmail.com
Phone: +1 (940) 267-1912